In late October 2018, we organised with a student tenant who was being messed around with a disrepair issue by a well-known student lettings agency. We’d beaten this agency before via a direct-action campaign – this time all it took was the delivery of a demand letter to get this tenant compensation. Below, the tenants tells the story of the dispute.

One of our toilets was out of action for the best part of six months. If used, faeces would back up and overflow out of the toilet. This plumbing damage was caused by a fire that wasn’t disclosed to us. Although we had use of another toilet, the toilet that was overflowing was directly next door to the kitchen that meant alongside being inconvenienced, it was quite a disgusting and hazardous living situation prior to calling the plumbers to fix it.